Terms of service

Last updated: October 29, 2026

These Terms of Service ("Terms") govern your use of Jhilke Studio (the "Site") and any purchase you make through it. By accessing or using the Site, you agree to be bound by these Terms.

✦1. Who You Are Contracting With

The Site is operated by Amrit Sharma Dahal, trading as Jhilke Studio, an individual sole trader ("trabalhador independente") established in Portugal.

Address: Rua António Aleixo 15, 3E, 2810-020 Almada, Portugal
NIF: 299565734
Email: support@jhilkestudio.com

When you buy from this Site, your contract is with that person. Full details are in our Legal Notice.

✦2. Eligibility

You must be able to form legally binding contracts to use this Site. If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement of a parent or guardian.

✦3. Products and Pricing

We make reasonable efforts to display our products, colours, sizes and details accurately. Actual appearance may vary slightly by screen, and paper and ink behave differently in different light.

All prices are shown in EUR and include any applicable VAT. For orders to Norway, prices are shown in Norwegian kroner (NOK), converted automatically from the EUR price, and no VAT line is added. For orders to Sweden, Denmark, Poland, Czechia, Hungary and Romania, prices are shown in that country’s own currency (SEK, DKK, PLN, CZK, HUF or RON), converted automatically from the EUR price. Delivery costs are shown separately at checkout before you pay.

We do not use inflated reference prices. Where we advertise a discount, the reference price is the lowest genuine price charged in the preceding 30 days, in line with the EU Omnibus Directive (2019/2161).

✦4. Orders and Payment

Placing an order is an offer to purchase, which we may accept or decline. A contract forms when we send you an order confirmation. Payment is processed securely at checkout, and items are made to order once payment is confirmed.

If we cannot fulfil an order, for example because of a pricing error or a production problem, we will tell you and refund you in full.

✦5. Right of Withdrawal and Returns

EU consumers and consumers in Norway have a 14-day right of withdrawal, and we extend this to 30 days. See our Refund Policy for the full detail, the exceptions for bespoke work, and the model withdrawal form.

✦6. Legal Guarantee

Goods must match their description and be of satisfactory quality. EU consumers have a minimum two-year legal guarantee against lack of conformity under Directive 2019/771. Nothing in these Terms limits that right. Consumers in Norway also have the complaint rights of the Norwegian Consumer Purchase Act (forbrukerkjøpsloven): section 27 allows a complaint up to two years after delivery, or five years for goods meant to last much longer under normal use.

✦7. Intellectual Property

All artwork, designs, photography, text and branding on this Site are the property of Jhilke Studio or its licensing artists, and are protected by copyright and other intellectual property laws. You may not reproduce, distribute or create derivative works from our content without our prior written permission.

Buying a print gives you the physical piece for personal use. It does not transfer copyright or grant any commercial or reproduction rights.

✦8. User Conduct

You agree not to misuse the Site, attempt unauthorised access to our systems, or use the Site for any unlawful purpose.

✦9. Our AI Assistant

The chat on our storefront and the first reply to an email you send us are written by an AI assistant, not a person. It answers questions about our products, orders and policies, and it can get things wrong.

If an answer from the assistant differs from these Terms, our published policies or your order confirmation, those documents apply. The assistant cannot change an order, issue a refund or make a promise that binds us. Only a person at Jhilke Studio can do that.

You can ask to speak to a person at any time. We reply within two working days. Our Privacy Policy explains how we handle the messages you send.

✦10. Limitation of Liability

To the fullest extent permitted by law, Jhilke Studio is not liable for indirect, incidental or consequential damages arising from your use of the Site or products purchased through it.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including for death, personal injury caused by negligence, or fraud, and nothing limits the statutory rights of consumers.

✦11. Complaints and Dispute Resolution

If something has gone wrong, email support@jhilkestudio.com first. We reply within two working days and would much rather fix it directly.

If we have not resolved your complaint, you can file it in Portugal's electronic complaints book, the Livro de Reclamações, at livroreclamacoes.pt, or contact Direcao-Geral do Consumidor at consumidor.gov.pt.

✦12. Governing Law

These Terms are governed by the laws of Portugal, without prejudice to any mandatory consumer protection laws of your country of residence. As a consumer, you keep the protection of the law where you live and may bring proceedings there.