Refund policy

Last updated: October 29, 2026

At Jhilke Studio we want you to love what's on your wall. This policy explains your rights when it comes to returns, exchanges and refunds.

✦Who You Are Dealing With

Jhilke Studio is a trading name of Amrit Sharma Dahal, an individual sole trader established in Portugal. Rua António Aleixo 15, 3E, 2810-020 Almada, Portugal. NIF 299565734. Email support@jhilkestudio.com.

✦30-day Return Window

You may return most items within 30 days of delivery for a full refund, well beyond the 14-day statutory right of withdrawal guaranteed to EU consumers under Directive 2011/83/EU and to consumers in Norway under section 21 of the Norwegian Right of Withdrawal Act (angrerettloven). No reason is required.

You can cancel from your account within 60 minutes of placing your order. After 60 minutes you can no longer cancel from your account, but the 30-day return still applies.

✦Right of Withdrawal (EU Consumers)

If you are a consumer located in the European Union, you have a legal right to withdraw from your purchase within 14 days without giving any reason. Our 30-day policy above extends this legal minimum.

The 14-day period starts on the day you, or someone you nominated other than the carrier, take physical possession of the goods. Where an order arrives in several deliveries, it starts on the day you receive the last item.

To withdraw, tell us clearly before the period expires. The quickest way is the Withdraw from contract here form, linked in the footer of every page: fill it in, check it and confirm, and we email you a receipt straight away. You can also sign in to your account and submit a return, email support@jhilkestudio.com, or use the model form below. Any clear statement of your decision is enough; you do not have to use the form.

✦Right of Withdrawal (Norway)

If you are a consumer in Norway, you have a legal right to withdraw from your purchase within 14 days without giving any reason, under the Norwegian Right of Withdrawal Act (angrerettloven). For goods, the 14 days run from the day you receive the goods. Our 30-day policy above extends this legal minimum, and everything in this policy about returns, return shipping and refunds applies to you in the same way.

✦Model Withdrawal Form

To Amrit Sharma Dahal, trading as Jhilke Studio, Rua António Aleixo 15, 3E, 2810-020 Almada, Portugal, support@jhilkestudio.com:

I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature (only if this form is sent on paper):
Date:

✦What We Refund

When you withdraw within the statutory 14-day period, we reimburse all payments received from you, including the standard delivery cost you paid on the original order, as required by Article 13(1) of Directive 2011/83/EU.

If you chose a delivery method more expensive than our standard option, we refund the standard cost rather than the premium you chose.

For returns made after day 14 but within our extended 30-day window, we refund the price of the goods. The original delivery cost is not refunded in that extended period.

If your order had an amount off, a returned print is refunded at what you paid for it. That is its price minus its share of the amount off. Shipping is handled as described above.

✦Return Shipping

Returns are free: we cover the return shipping. You are never charged for returning an item to us, in the 14-day statutory window or in our extended 30-day return period. Once your return is approved we send you a prepaid return label. If a label cannot be issued for your address, we refund the postage you paid in full, together with your refund.

✦Exceptions

The following cannot be returned, unless they arrive damaged, defective or incorrect:

Custom or personalised pieces made to your specifications, for example custom word or quote commissions, in accordance with Article 16(c) of Directive 2011/83/EU.

This exception applies only to genuinely bespoke work. A standard print from our catalogue, even though it is printed after you order it, is fully returnable.

✦Condition of Returned Items

Items must be unused, undamaged and in their original packaging where possible. We may reduce your refund if the item's value has been diminished by handling beyond what is necessary to check it over, which is the test set by Article 14(2) of the Directive.

✦How to Start a Return

Sign in to your account and go to the Returns tab, then follow the prompts for the eligible items on your order. If you checked out as a guest, create an account using the same email address as your order to access it.

If you would rather not use the account flow, email support@jhilkestudio.com with your order number and we will handle it for you.

Please contact us before shipping anything back, so we can confirm the correct return address for your order. Prints are produced by partners in several locations in the EU and in Norway, and the right address depends on the item.

✦Refunds

We refund to your original payment method within 14 days of receiving the returned item, or sooner. Where you have withdrawn under the 14-day statutory right, we refund you without undue delay and in any event within 14 days of the day we are informed of your decision to withdraw, as Article 13(1) requires. We may hold that refund until we receive the goods back or you supply proof that you have sent them back, whichever is earlier, as Article 13(3) permits.

✦Damaged or Faulty Items

If your order arrives damaged or faulty, contact us within 30 days of delivery with photos of the issue. We cover return shipping and issue a free replacement or full refund, with no return shipping cost to you.

This sits alongside your statutory guarantee rights. Under Directive 2019/771, EU consumers have a minimum two-year legal guarantee against goods that do not conform to the contract. Nothing in this policy limits that.

If you are a consumer in Norway, the Norwegian Consumer Purchase Act (forbrukerkjøpsloven) applies as well. Under section 27 you can make a complaint about a defect up to two years after delivery. If the item is meant to last much longer under normal use, the period is five years. Nothing in this policy limits those rights.