Refund policy

Last updated: July 10, 2026

At Jhilke Studio we want you to love what's on your wall. This policy explains your rights when it comes to returns, exchanges, and refunds.

✦30-Day Return Window

You may return most items within 30 days of delivery for a full refund — well beyond the 14-day statutory right of withdrawal guaranteed to EU consumers under Directive 2011/83/EU. No reason is required.

✦Right of Withdrawal (EU Consumers)

If you are a consumer located in the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Our 30-day policy above extends this legal minimum.

To exercise your right of withdrawal, sign in to your account and submit a return before the withdrawal period expires.

✦Return Shipping

You are responsible for the direct cost of returning the item to us, for both the 14-day statutory window and our extended 30-day return period.

✦Exceptions

The following items cannot be returned, unless they arrive damaged, defective, or incorrect:

Custom or personalized pieces made to your specifications (for example, custom word or quote commissions), in accordance with Article 16(c) of Directive 2011/83/EU.

✦Condition of Returned Items

Items must be unused, undamaged, and in their original packaging where possible. We may reduce your refund if the item's value has been diminished by handling beyond what's necessary to check it over.

✦How to Start a Return

Sign in to your account and go to the Returns tab, then follow the prompts to request a return for the eligible item(s) on your order. Returns can only be requested while signed in — if you checked out as a guest, create an account using the same email address as your order to access it.

✦Refunds

Refunds are processed only after we've received and inspected the returned item. Once approved, we issue the refund to your original payment method within 14 days of receiving the return.

✦Damaged or Faulty Items

If your order arrives damaged or faulty, contact us within 14 days of delivery with photos of the issue via our Contact page. We cover return shipping and issue a free replacement or full refund — no return shipping cost applies to faulty items.