✦ Returns & refunds
Returns, made simple
Standard prints carry a 30-day money-back guarantee from the day they arrive. Your request is logged the moment you send it, its status updates on your order automatically, and refunds flow as soon as your case is approved — no chasing, no waiting on a person.
30-day guarantee
Full refund or replacement on standard prints, no questions asked.
Prepaid return label
A free EU return label is generated automatically once your request is approved.
+10% as store credit
Choose store credit instead of a refund and we add 10% on top.
Instant + automatic
Requests are logged and tracked the second you send them, with status updates that appear on your order on their own.
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Sign in to manage returns
Returns are tied to your order history, so sign in and your eligible orders appear here with one tap to start.
Sign inNot ready to sign in? Email support@jhilkestudio.com and we’ll sort it together.
Personalized pieces — with your name, dates, or coordinates — are made just for you and can’t be returned under EU rules for custom goods. If one ever arrives damaged or wrong, we replace it at no cost: returns@jhilkestudio.com.